Returns Policy

In the following circumstances, sellers are responsible for the shipping fee of returns:

  • There is a discrepancy between the received product and what was stated in the original order (including not limited to product size, model, style, color, and quantity).

  • The received product is defective (including but not limited to poor quality and products damaged in transit).

  • A received product is not as described (including but not limited to product use and features).

Except for these circumstances, customers are responsible for the shipping fee of returns.

If a shipment incurs import duties and tax charges in order to clear customs, the customer will be responsible for any customs and import duties payable.

If country has stricter consumer rights protection laws than the terms of this Returns Policy, the seller agrees to adopt the stricter laws when the buyer resides in the same country.

Return & Refund

What is the time frame in which a return request can be made?

You can make a return request within 9 days after the items have been delivered to your shipping as per your address.

How should I pack item?

Kindly ensure that the item is returned with the original packaging, tags, manuals and any other item that came with it.

How long will I have to wait to get my refund after I have returned my items?

Once the item has been received will be conducting quality checks and may take 5 to 7 business days. The refund process only begins after the items have been checked.

How long is the refund process?

We will process your refund in 7 business days, after which your credit card company or bank will typically take 7-14 days to process depending on your bank.

What if I do not ship out my item within 7 days from the day I raise the Return/Refund request?

The shop may cancel your request if you do not ship out your item within 7 days after you raise the return-refund request.

How can I get the refund if the seller cancelled my order?

A refund will be automatically initiated when your order is cancelled by the seller.